Beyond Heroes: Building Supportive Work Cultures in Health Care

Health care organizations have long relied on the heroics of providers to save the day. Such heroics often result in temporary workarounds and quick fixes that leave patient safety and quality care at risk.

The high pressure and often disjointed work environment for health providers can put workers at high risk for “burnout.” After prolonged stress, health providers frequently move into work environments with fewer demands or even leave the health field entirely.

While Canadians publicly heralded front line health providers as “heroes” during the pandemic, the post-pandemic health system, and those who work in it, are fragile. To ensure the well-being of the health system health leaders will need to focus on building better work environments.

In this webinar, a patient advocate and two pairs of health leaders—a physician pair and a nursing pair—will examine today’s work culture post pandemic. Each of the health leaders is at a different…